Subtopia

Personalized Audio Creation

Privacy Policy

Our Privacy Policy was last updated on 13/04/2026.

Our Commitment to Privacy

We may share certain data with third-party service providers for analytics, advertising, payments, and app functionality as detailed in this policy.

At Subtopia, one of our main priorities is the privacy of our visitors. This Privacy Policy explains how your personal information is collected, used, and disclosed by Subtopia across our website and mobile application (collectively, the "Services").

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@trysubtopia.com.

This Privacy Policy applies to our website and mobile application. By using our Services, you hereby consent to our Privacy Policy and agree to its terms.

Retention Policy

We implement a tiered retention policy:

  • Account Data: Account identifiers (Email and UID) are retained as long as your account is active to secure your Pro status and enable account management.
  • Media Assets: All project-related media assets on our web platform are automatically and permanently purged after 7 days.
  • Analytics & Diagnostics: Analytics and diagnostic data may be retained for up to 14 months for security, performance, and fraud prevention purposes.

We collect information to provide a seamless experience across our Services. This includes:

  • Account Information: We use a shared account system. Authentication is via Email or Google Sign-In (Firebase). Registration is only required for Pro upgrades or Credit management.
  • Usage Data:
    • Web: Creation activities and credit transactions.
    • App: Audio playback interactions, playlist management, loop settings, and usage metrics (such as streaks and listening time).
  • Notifications: If you set goal reminders, we process locally-managed notification schedules on your device.
  • Device and User Identifiers: We collect anonymous User IDs and Device IDs to maintain session security, manage Pro subscriptions, and deliver appropriate advertisements.
  • App Stability Data: We collect diagnostics and crash logs to detect bugs, prevent fraud, and ensure the app runs smoothly.
  • App Interactions & Personalization: We use your app interactions, such as listening history and streaks, to personalize your user experience and track progression toward your goals.

Audio Content Handling

Subtopia provides a 4-step creation process (Affirmations, Backgrounds, Frequencies). We handle your content as follows:

  • Storage, Retention & Personalization:
    • Guest Usage (No Account): If you use Subtopia without creating an account:
      • Your data (including audio, settings, and usage) is stored locally on your device.
      • We do not store this data on our servers.
      • You can delete all locally stored data at any time using the "Reset Data" option in the app.
    • Account-Based Usage: If you create an account or purchase Pro:
      • We store your email and user ID for authentication and account management.
      • Certain data may be processed on our servers to enable features such as subscriptions, synchronization, and personalized recommendations.
    • App Activity & Personalization: We use your app activity (such as listening history and usage patterns) to personalize features, recommendations, and your overall user experience.
  • Content Handling: We do not store user-generated audio content on our servers unless required for temporary processing (such as requested web-based exports), after which it is automatically deleted within 7 days.
  • TTS Processing: Text input for AI/Basic TTS is processed in memory to generate audio. AI TTS text is temporarily transmitted to our secure generation servers and is not used for AI model training.
  • Media Controls: Playback and system notification controls are managed locally on your device.

How We Use Your Information

  • Provide, operate, and maintain our Services across Web and App.
  • Secure your "Pro" status or "Subtopia Credits" via shared authentication.
  • Analyze usage patterns and app stability (Productivity tracking).
  • Provide customer support.
  • Prevent fraud and maintain security.

Advertising & Data Sharing

We share device identifiers and usage data with advertising partners (such as Google AdMob) to:

  • Serve personalized ads based on your interests.
  • Measure ad effectiveness and campaign performance.
  • Prevent fraud, abuse, and maintain app security.

These partners may collect and process data independently under their own privacy policies.

Third-Party Service Providers

We share limited data with the following partners to operate our Services:

  • Google (Firebase, AdMob): Receives device identifiers, usage data, and crash logs for authentication, personalized advertising, and diagnostics.
  • RevenueCat: Receives subscription status and purchase identifiers to manage app entitlements.
  • PostHog: Receives anonymized usage analytics to help us improve the service.
  • Dodo Payments: Receives transaction-related data (for Web Platform purchases only).

User Uploads & Copyright

By uploading audio files, you affirm you have necessary rights to use the content. We do not claim ownership of user-uploaded materials but reserve the right to remove infringing content per DMCA guidelines.

Security & Encryption: All data collected and transmitted by our Services is encrypted in transit using industry-standard protocols.

Information We Use

Subtopia follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics.

The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Web Platform: Like any other website, Subtopia uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Mobile Application: Does not use cookies. We use local databases (Isar) and secure on-device storage to maintain your preferences and session.

Advertising Partners Privacy Policies

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Subtopia, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Subtopia has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Subtopia's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@trysubtopia.com.

GDPR Data Protection Rights

We want to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Data Deletion Rights

We provide clear mechanisms for you to control your data:

  • Guest Users: You can delete all locally stored app data instantly using the "Reset Data" option in the app settings.
  • Account Users: You can request deletion of your account and associated data by submitting a request via our Data Deletion Request Form. We process these requests within 30 days.

Please note that some account-related data may be retained where required for legal, security, or mandatory billing audit purposes.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Subtopia does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

Security Measures

We use HTTPS encryption for all data transmission to ensure the security of your information. Voice recordings and other sensitive data are processed in memory without persistent storage.

International Data Transfers

Our Services are managed via servers located globally, including the United States. Your data may be transferred to and processed in countries outside your own, including the United States, where data protection laws may differ from those in your jurisdiction.

We adhere to internationally recognized data protection principles, including:

  • Data Minimization: Collecting only the data necessary for the intended purpose.
  • Security: Implementing robust technical and organizational measures to protect your data from unauthorized access, alteration, or loss.

For users in the European Union (EU), we ensure compliance with the General Data Protection Regulation (GDPR) by employing:

  • Adequate safeguards for data transfers, such as Standard Contractual Clauses (SCCs).
  • A lawful basis for processing your data, such as consent or contractual necessity.

By using Subtopia, you consent to the transfer, processing, and storage of your data in the United States under these terms. If you have concerns about your data or require additional information, please contact us at info@trysubtopia.com.